I made $140 last night while I was sleeping. Wake up Kass, we're going to Sizzler.
This morning I received an email from Orbitz that said "You've earned a total of $140.00 in Price Assurance refunds for your San Francisco trip
because another Orbitz customer on your flight booked the same itinerary at a lower price."
For years, businesses have been offering price guarantees. Best Buy has a standing policy that states "If you are about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot." And if you've already bought it Best Buy will "refund you the price difference from our own sale price, or 110% of the difference from our competitor's sale price, during the return and exchange period on your product."
The vast majority of people, including myself, never shop around and look at prices after the purchase. Time is money and after I purchase something I forget about the actual purchase process.
But Orbitz is using technology to provide a breakthrough service to its customers that I imagine will win it customers for life. I didn't have to do anything -- no searching, no reviewing other deals, no comparison shopping. I just have to cash the check, and, of course, continue to come back to Orbitz again and again.
Kudos to Orbitz. I highly recommend the service for your next trip.
